pkrapp Privacy Policy

1 Who We Are

1.1 pkrapp is Pakistan's premier online casino and sports betting platform, accessible at pkrapp.pro. pkrapp operates under an internationally recognised gaming licence and is committed to maintaining the highest standards of player data protection consistent with that licence's requirements.

1.2 For the purposes of this Privacy Policy, pkrapp acts as the data controller in respect of all personal data collected from players and visitors to the pkrapp platform. As data controller, pkrapp determines the purposes and means of processing your personal data.

1.3 This Privacy Policy applies to all data processing activities conducted by pkrapp in connection with the operation of the pkrapp platform, including account registration, KYC verification, payment processing, customer support, and marketing communications (where you have opted in).

1.4 By registering an account on pkrapp or by continuing to use the pkrapp platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should cease using the platform and contact our support team to close your account.

2 Data We Collect

2.1 Registration Data. When you create a pkrapp account, we collect your full legal name as it appears on your CNIC, date of birth, email address, Pakistani mobile number, and a username and password of your choosing.

2.2 KYC and Identity Verification Data. To comply with our operating licence obligations, pkrapp collects identity verification documents including scanned copies of your Computerised National Identity Card (CNIC) or passport, selfies with the submitted document where requested, proof of address (utility bill or bank statement), and source of funds documentation for high-value account activity.

2.3 Financial Data. pkrapp collects transaction data necessary to process deposits and withdrawals, including your JazzCash or EasyPaisa account numbers, bank account details for HBL, UBL, or Meezan Bank transfers, and USDT wallet addresses where applicable. pkrapp does not store full card numbers or payment credentials beyond what is required for regulatory record-keeping.

2.4 Gameplay and Betting Data. pkrapp records all gameplay and betting activity on your account, including game sessions, bet amounts, outcomes, and account balance history. This data is used for account management, dispute resolution, and regulatory compliance.

2.5 Technical and Device Data. When you access pkrapp, we automatically collect technical data including your IP address, browser type and version, operating system, device identifier, screen resolution, referring URL, and session duration. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data. pkrapp retains records of all communications between you and our customer support team, including live chat transcripts, email correspondence, and any documentation submitted in connection with a support request.

2.7 Marketing Preferences. Where you have opted in to receive marketing communications from pkrapp, we record your preferences and consent. We also record any subsequent opt-out requests.

3 How We Use Your Data

pkrapp uses your personal data for the following specific purposes:

Purpose	Data Used	Necessity
Account creation and management	Registration data, login credentials	Required to use pkrapp
Age and identity verification (KYC)	CNIC/passport, selfie, date of birth	Licence obligation
Processing deposits and withdrawals	Financial data, payment method details	Required for transactions
Fraud detection and prevention	Device data, IP address, transaction patterns	Platform security
Customer support	Communications data, account history	Service delivery
Responsible gaming monitoring	Gameplay data, deposit/withdrawal patterns	Player protection duty
Regulatory compliance and reporting	All categories as required by licence authority	Legal obligation
Marketing communications	Email, mobile number, preferences	Opt-in only
Platform analytics and improvement	Technical data, gameplay data (anonymised)	Legitimate interest

3.1 pkrapp does not use your personal data for any purpose other than those listed above. Where we wish to use your data for a new purpose not covered by this policy, we will update the policy and notify you in advance.

4 Legal Basis for Processing

4.1 Contractual Necessity. The majority of pkrapp's data processing is necessary for the performance of the contract between you and pkrapp — specifically, operating your account, processing transactions, and delivering the gaming services you have registered to use. Without this processing, pkrapp cannot provide its services to you.

4.2 Legal Obligation. pkrapp processes certain categories of your data — particularly KYC documents, transaction records, and communications — because we are legally required to do so under the terms of our operating licence, anti-money-laundering obligations, and applicable financial regulations. This processing occurs regardless of your consent.

4.3 Legitimate Interests. pkrapp processes certain data — including technical and device data for fraud prevention, and anonymised gameplay data for platform analytics — on the basis of our legitimate interest in operating a safe, fair, and commercially viable gaming platform. We have assessed that this processing does not override your fundamental rights and freedoms.

4.4 Consent. Where pkrapp processes your data for optional purposes — principally, sending you marketing communications about promotions, new games, and special offers — we do so only on the basis of your explicit, freely given consent. You may withdraw this consent at any time through your account settings or by contacting our support team, without affecting the legality of processing carried out before your withdrawal.

5 Sharing Your Data

5.1 pkrapp does not sell, rent, or commercially exploit your personal data to any third party. Data sharing is limited strictly to the following categories of recipients:

• KYC Verification Providers: Specialist identity verification services that assist pkrapp in verifying your CNIC or passport and confirming your age. These providers process your documents solely on pkrapp's instructions and are bound by strict data processing agreements.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network infrastructure providers, to whom financial data is transmitted solely for the purpose of completing your requested transactions.
• Fraud Detection Services: Third-party security and anti-fraud platforms that assist pkrapp in detecting suspicious account activity, multi-accounting, and payment fraud. Data shared with these providers is processed for security purposes only.
• Regulatory Authorities: pkrapp's operating licence authority and, where required by law, Pakistani financial intelligence authorities. Data is shared with these bodies only in compliance with legal obligations and does not require your consent.
• IT and Infrastructure Providers: Cloud hosting, database management, and platform infrastructure partners who process data on pkrapp's behalf under binding data processing agreements with equivalent security obligations.

5.2 All third parties with whom pkrapp shares personal data are contractually required to maintain the confidentiality of that data, use it only for the specified purpose, and implement appropriate security measures. pkrapp remains responsible for your data even when it is processed by these third parties.

5.3 In the event of a corporate restructuring, merger, or acquisition involving pkrapp, your personal data may be transferred to the successor entity, subject to equivalent privacy protections. You will be notified of any such transfer in advance.

6 Cookies & Tracking Technologies

6.1 pkrapp uses cookies and similar tracking technologies to deliver, secure, and improve the platform experience. A cookie is a small text file placed on your device by your browser when you visit pkrapp.

6.2 pkrapp uses the following categories of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in, security cookies that protect against CSRF attacks, and preference cookies that remember your language and display settings. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate pkrapp — which pages are most visited, where players encounter difficulties, and how platform performance can be improved. pkrapp uses this data internally; it is not shared with advertising networks.
• Functionality Cookies: Store your preferences such as game lobby view settings, last-visited game categories, and responsible gaming reminders, so that your pkrapp experience is personalised without requiring repeated manual configuration.

6.3 pkrapp does not use third-party advertising or tracking cookies. We do not participate in cross-site behavioural advertising networks. Your pkrapp browsing behaviour is not shared with any advertising platform.

6.4 You may manage cookie preferences through your browser settings. However, disabling essential cookies will impair your ability to use the pkrapp platform. Detailed cookie management instructions are available from your browser's help documentation.

7 Data Retention

7.1 pkrapp retains your personal data for as long as your account remains active and for a defined period thereafter, as follows:

• Account and Registration Data: Retained for the full duration of your account and for a minimum of 5 years following account closure, as required by our operating licence for regulatory audit purposes.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, in compliance with anti-money-laundering regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, as required for financial regulatory compliance.
• Customer Support Communications: Retained for 3 years from the date of the last communication in a support thread, to enable dispute resolution and quality assurance.
• Marketing Preference Data: Retained until you withdraw consent, plus a reasonable period to ensure suppression lists are maintained.
• Technical and Device Data: Retained in aggregated, anonymised form for platform analytics. Personally identifiable technical logs are deleted after 12 months.

7.2 Where you request deletion of your personal data, pkrapp will honour that request to the fullest extent possible. However, certain data categories must be retained for the regulatory periods specified above and cannot be deleted at your request, even following account closure.

8 Your Rights

8.1 As a pkrapp player, you have the following rights in relation to your personal data. These rights are accessible by contacting our support team:

8.2 To exercise any of the rights above, please contact our support team. The contact email address is listed in the footer of every pkrapp page. We will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, and you will be notified of any such extension.

8.3 pkrapp will not charge a fee for processing data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.

9 Security Measures

9.1 pkrapp implements a comprehensive, layered approach to data security that covers our platform infrastructure, internal processes, and third-party partnerships. Our core security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkrapp's servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Multi-factor authentication options available to all players for account protection;
• Regular independent penetration testing and vulnerability assessments of platform infrastructure;
• Strict internal access controls ensuring that only authorised personnel can access player personal data, on a need-to-know basis;
• Comprehensive incident response procedures for detecting, containing, and notifying affected parties of any data breach.

9.2 In the event of a data security breach that is likely to result in a risk to your rights and freedoms, pkrapp will notify you without undue delay and provide details of the nature of the breach, the data involved, the likely consequences, and the measures taken to address it.

9.3 While pkrapp takes all reasonable technical and organisational measures to protect your personal data, no online system is entirely immune from security risks. You can help protect your account by choosing a strong, unique password, enabling two-factor authentication, and reporting any suspected unauthorised access to your account immediately.

10 Minors & Age Restriction

10.1 pkrapp is strictly an adults-only platform. In accordance with our operating licence requirements and our commitment to responsible gaming, pkrapp's services are available only to individuals who are 21 years of age or older. This age restriction applies to all players regardless of their location within Pakistan.

10.2 pkrapp does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. As part of our mandatory KYC verification process, all players are required to submit valid identity documentation confirming their date of birth before any real-money gameplay or withdrawals are permitted on their account.

10.3 If pkrapp discovers or is notified that personal data has been collected from an individual below the age of 21, we will immediately suspend that account, delete all associated personal data to the extent permitted by regulatory obligations, void any transactions made, and return any deposited funds to the original payment method where technically feasible.

10.4 If you are a parent or guardian and believe that a minor in your care has registered an account on pkrapp, please contact our support team immediately. The contact email address is displayed in the footer of every pkrapp page. We will investigate and act on all such reports within 24 hours.

11 Changes to This Privacy Policy

11.1 pkrapp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulatory requirements, or operational needs. The current version of this policy, with its effective date, will always be published at pkrapp.pro/privacy-policy.

11.2 When material changes are made to this Privacy Policy — for example, changes that affect the categories of data we collect, the purposes for which it is used, or the third parties with whom it is shared — pkrapp will notify all registered players via email and via an in-platform notification at least 7 days before the updated policy takes effect.

11.3 Your continued use of the pkrapp platform after the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not accept the updated policy, you should stop using the platform and contact our support team to request account closure.

11.4 For minor, non-material changes — such as typographical corrections or clarifications that do not alter the substance of our data processing practices — pkrapp may update the policy without advance notice, but the effective date will always be updated accordingly.

12 How to Contact Us

12.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by pkrapp, please contact our Data Protection team. Our support contact email is displayed in the footer section of every page on the pkrapp website.

12.2 For formal data rights requests — including access requests, rectification requests, erasure requests, or objections to processing — please email our support team with the subject line "Data Rights Request" and your registered account email address. We will acknowledge receipt within 3 business days and respond fully within 30 days.

12.3 pkrapp aims to resolve all privacy-related concerns directly and promptly. If you are not satisfied with our response to a data rights request or a privacy complaint, you may escalate the matter to the relevant supervisory authority under our operating licence jurisdiction.

12.4 For general enquiries about pkrapp's responsible gaming tools, self-exclusion options, or deposit limit settings, please visit our Responsible Gaming page or contact our support team directly.